Returns & Refunds

Most of our products are made after you place an order. Please check your selections and any artwork or text before confirming.

Change of mind

We do not offer returns, exchanges or refunds simply because you change your mind, no longer need an item, or prefer something different. This does not limit your rights under applicable consumer law.

Your selections and approved details

We do not offer returns, exchanges or refunds for a size or colour you selected incorrectly, or incorrect text or a design you approved, where we provided accurate product and sizing information and correctly made or supplied the item according to your order or approval.

This does not apply where our sizing information was incorrect, we made or supplied the item incorrectly, the item does not match its description or the agreed order, or another legal right to a remedy applies.

Faults, wrong items and your legal rights

If a product or service is faulty, the wrong item is supplied, it does not match its description or the agreed order, or another consumer guarantee is not met, we will provide the remedy required by the New Zealand Consumer Guarantees Act 1993 and other applicable law. Depending on the issue and the law, this may include repair, remaking, replacement or refund.

These rights also apply to made-to-order and custom products where covered by law. Nothing in this policy excludes or restricts rights or remedies that cannot lawfully be excluded.

Contact us about an issue

Please contact [email protected] as soon as you notice an issue. Include your order reference or other purchase details and a description of the problem. Photos can help us understand the issue, but are not required to raise it with us.